Faulty, Incorrect or Damaged Goods. In the unlikely event your order is received faulty, incorrect or damaged please contact us immediately. We will ensure your product is repaired, replaced, partly refunded or fully refunded solely at our discretion within a reasonable period of time. This does not affect your statutory rights.
Returns will not be accepted if no prior contact has been made. Please get in touch before shipping an item to us.
Should there be a problem with your item, contact us as soon as possible so that we can allocate a Returns Number where one is needed. Please notify us of any returns requests within 3 days from receiving your item(s). The buyer is responsible for all return postage costs unless agreed otherwise. We will ensure your product is repaired, replaced, partly refunded or fully refunded solely at our discretion within a reasonable period of time. This does not affect your statutory rights.
If an item purchased develops a fault outside 3 days but within the one month warranty period, please contact us prior to sending the item back. We will Initially give help and advice to try to solve any issues that may have occurred. We will do our best to ensure you are satisfied with the outcome.
If the problem(s) cannot be rectified via email communication we will issue you with a returns number to return the faulty item(s) back to us. DO not send items direct to the manufacturers.
Your right to cancel:
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, (Sometimes known as cooling off period) you then have a further 14 days to actually send the goods back.
Customers must ensure all items are packed securely and returned to us in the same condition they were received and unused with original packaging and all parts.
The items will not be accepted if they do not meet these conditions. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.
You will not be reimbursed for the original postage and packing or return costs if you return during your cooling-off period for any reason other than a fault.
If you need to return anything to us, please use the address below-
Boru Vape Limited
155a Birkenhead Road,
Meols, Wirral CH47 6AB,.
Email address: firstname.lastname@example.org
Telephone number: 07481233344